Privacy Policy

Privacy Policy

This website is operated by Albek Pty Ltd ("Albek", "we", "us", "our"). Our main website is albek.co and this European store operates at albek.eu.

Contact: hello@albek.co

This Privacy Policy explains how Albek Pty Ltd collects, uses, stores and protects your personal data when you visit albek.eu, make a purchase, or interact with us online. It applies to all personal information we process about customers, visitors and users of our EU store.

By using albek.eu, you acknowledge this Privacy Policy. If you do not agree with any part of it, please do not use our website.

Data

When you browse, register, or purchase from albek.eu, we may collect the following types of personal data:

•       Identity data: name, username or similar identifier

•       Contact data: email address, postal address, telephone number

•       Transaction data: details of purchases you make and payments to and from you

•       Technical data: IP address, browser type and version, time zone setting, browser plug-in types, operating system

•       Usage data: information about how you use our website

•       Marketing and communications data: your preferences in receiving marketing from us

 

We do not collect any Special Category data (such as details about your race, religion, health, sexual orientation, or political opinions), nor do we collect information about criminal convictions or offences.

How We Collect Your Data

We collect data through:

•       Direct interactions when you create an account, place an order, subscribe to our newsletter, or contact us

•       Automated technologies as you interact with our website, we may automatically collect technical data using cookies and similar technologies

•       Third parties payment processors (Airwallex), analytics providers, and advertising networks

How We Use Your Data

We will only use your personal data when the law allows us to. We use it in the following circumstances:

•       To process and fulfil your order, including shipping and delivery

•       To manage your account and provide customer support

•       To send transactional emails (order confirmations, shipping updates)

•       To send marketing communications where you have opted in

•       To improve our website, products and services

•       To detect and prevent fraud

•       To comply with legal obligations

 

Our lawful bases for processing under GDPR are: performance of a contract (processing your order), legitimate interests (fraud prevention, improving our service), consent (marketing emails), and legal obligation.

Pricing and VAT

All prices displayed on albek.eu are inclusive of VAT at the applicable rate. As required under EU consumer protection law, the total price you see is the price you pay. VAT may vary by country within the EU and will be shown at checkout where applicable.

Payment Security

All personal information submitted on albek.eu is secured using SSL (Secure Sockets Layer) encryption technology. Credit card payments are processed through Airwallex. Albek Pty Ltd does not store any credit card or financial information on our servers.

To protect against fraud, we use fraud prevention systems. If your payment triggers one of these systems, your order may be placed on hold for verification.

Data Sharing

We do not sell your personal data. We may share your data with:

•       Shopify our e-commerce platform provider (data processed under Shopify's data processing agreement)

•       Payment processors  Airwallex, for transaction processing

•       Shipping and logistics providers  to fulfil and deliver your order

•       Email service providers  for transactional and marketing emails

•       Analytics providers  to help us understand how our site is used

•       Law enforcement or regulatory bodies — where required by law

 

All third-party service providers are required to process your data securely and only for the purposes we specify.

International Transfers

Albek Pty Ltd is based in Australia. When you purchase from albek.eu, your personal data may be transferred to and processed in Australia. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements, including Standard Contractual Clauses where applicable.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting or reporting obligations. Order data is typically retained for 7 years to comply with tax and accounting law. You may request deletion of your account and associated data at any time (see Your Rights below).

Cookies

Our website uses cookies to distinguish you from other users and to improve your browsing experience. We use:

•       Essential cookies required for the website to function (cart, checkout, login)

•       Analytics cookies to understand how visitors use our site (e.g. Google Analytics)

•       Marketing cookies to deliver relevant advertising

 

When you first visit albek.eu, you will be presented with a cookie consent banner. You can manage your cookie preferences at any time via the banner or your browser settings. For full details, please see our Cookie Policy.

Your Rights Under GDPR

As an EU resident, you have the following rights in relation to your personal data:

•       Right of access request a copy of the personal data we hold about you

•       Right to rectification request correction of inaccurate or incomplete data

•       Right to erasure (‘right to be forgotten’) — request deletion of your personal data

•       Right to restriction request that we limit how we use your data

•       Right to data portability receive your data in a structured, machine-readable format

•       Right to object to processing based on legitimate interests or for direct marketing

•       Rights related to automated decision-making — we do not make solely automated decisions with significant effects

 

To exercise any of these rights, contact us at hello@albek.co. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.

Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the 'Last updated' date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

Albek Pty Ltd

Email: hello@albek.co Website: albek.eu

For EU-specific data protection queries, you may also contact your national data protection authority. A list of EU data protection authorities is available at: https://edpb.europa.eu